Privacy Policy
Last Updated: April 8, 2024
Vermont Bicycle Repair LLC ("we," "us," or "our") is committed to protecting the privacy of our customers and website visitors. This Privacy Policy outlines how we collect, use, share, and protect personal information obtained through our website and when communicating with customers, including through SMS messages.
Information We Collect
We may collect the following types of personal information from website visitors and customers:
- Contact information such as name, email address, phone number, and mailing address.
- Transaction information such as work orders, part purchases and payment details.
- Communications preferences provided voluntarily by users.
How We Use Information
We may use the information collected for the following purposes:
- To provide our bike repair services as the customer requests.
- To communicate with customers about their bikes, repair orders, or other inquiries.
- To improve our website and services based on customer feedback and usage patterns.
- To comply with legal obligations and protect our rights and interests.
We never share any customer information for marketing purposes.
SMS Opt-Out
We only use SMS messages to contact our customers about the status of their bicycle repair requests. We do not conduct SMS marketing campaigns. Still, any customer who wishes to ensure they never receive any text messages from Vermont Bicycle Repair can opt out by contacting us at info@vermontbicyclerepair.com, at +1-802-242-2484, or by replying to any SMS message with the word "STOP".
Data Sharing
We may share personal information with third-party service providers who assist us in operating our business and providing services to customers, notably with our payment processor, Lightspeed. All such service providers are contractually obligated to use the information only for the purposes specified by us and to protect its confidentiality.
We may also disclose personal information when required by law or in response to legal process, to protect our rights or property, or to prevent fraud or other illegal activities.
Security Measures
We implement appropriate technical and organizational measures to protect personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.
Updates to the Privacy Policy
We may update this Privacy Policy from time to time by posting a revised version on our website. The updated policy will be effective as of the date of posting.
Contact Us
If you have any questions, concerns, or requests regarding our privacy policy (or anything else), please contact us at info@vermontbicyclerepair.com.